December 5, 2017
Good Neighbor Pharmacy Receives “Highest in Customer Satisfaction with Chain Drug Store Pharmacies” Award from J.D. Power
Good Neighbor Pharmacy, a national independent pharmacy network offered through AmerisourceBergen, has been ranked “Highest in Customer Satisfaction with Chain Drug Store Pharmacies” in the J.D. Power 2017 U.S. Pharmacy Study.
Valley Forge, Pa. – Good Neighbor Pharmacy, a national independent pharmacy network offered through
AmerisourceBergen, has been ranked “Highest in Customer Satisfaction with Chain
Drug Store Pharmacies” in the J.D. Power 2017 U.S.
Pharmacy Study.
This is Good Neighbor Pharmacy’s sixth
recognition in eight years: 2010, 2011, 2013, 2014, 2015 and 2017.
“In today’s market, it takes a lot of expertise,
focus and energy to create a preferred healthcare and retail destination and
establish loyalty. Creating this type of destination starts with understanding
that quality and convenience are critically important to patients and retail
consumers, but both types of customers may define these attributes
differently,” said Brian Nightengale, SVP, Community & Specialty Pharmacy
and President of Good Neighbor Pharmacy. “As the most accessible source of care
in their communities, independent pharmacies are in a unique position to
deliver the high-touch, personalized experience that both patients and retail
consumers have come to expect. We are humbled by this year’s J.D. Power
recognition; it’s a testament to the exceptional service and care that each of
our Good Neighbor Pharmacy members provide every single day.”
This year, Good
Neighbor Pharmacy ranked the highest in overall satisfaction among
brick-and-mortar Chain Drug Stores; Good
Neighbor Pharmacy scored an 889 while the average was 849. Additionally, Good Neighbor Pharmacy received a 5, the
highest rating, in the J.D.Power.com Power Circle Ratings. Power Circle Ratings
are one of the only sources of consumer ratings based on independent and
unbiased feedback from a representative sample of verified product and service
owners. Additional key findings from the study found that Good Neighbor Pharmacy:
- Exceeded the brick-and-mortar average for eight out of the nine key performance indicators, and achieved the highest scores within the Chain Drug Stores segment in two study factors:
- “Waited 1 minute or less before speaking to a live person” in the Chain Drug Stores Prescription Ordering/Pick-Up Process category
- “Non-pharmacist staff offered to assist you” in the Chain Drug Stores Non-Pharmacist Staff category
The U.S. Pharmacy Study, now in its ninth year,
measures customer satisfaction with brick-and-mortar, mail order, and specialty
pharmacies. The 2017 study is based on responses from 17,326 pharmacy customers
who filled a new prescription or refilled a prescription during the three
months prior to the survey period of May-June 2017.
To learn more about Good Neighbor Pharmacy, visit mygnp.com. Learn more about J.D.
Power at JDPower.com.
About
AmerisourceBergen
AmerisourceBergen provides pharmaceutical
products, value-driving services and business solutions that improve access to
care. Tens of thousands of healthcare providers, veterinary practices and
livestock producers trust us as their partner in the pharmaceutical supply
chain. Global manufacturers depend on us for services that drive commercial
success for their products. Through our daily work—and powered by our 20,000
associates—we are united in our responsibility to create healthier futures.
AmerisourceBergen is ranked #11 on the Fortune 500, with more than $150 billion
in annual revenue. The company is headquartered in Valley Forge, Pa. and has a
presence in 50+ countries. Learn more at amerisourcebergen.com.