What services does TheraCom Pharmacy provide?  Theracom provides mail-order pharmacy services for pediatric and adult patients for a wide range of therapies for which we are contracted. We work with a variety of foundations to oversee dispensing for patient assistance, bridge, starter, and replacement programs. Our team of licensed professionals works with medications used in treatments for oncology, hepatitis C, multiple sclerosis, Parkinson’s, diabetes, cystic fibrosis, and sickle cell anemia, among many others.  Theracom is licensed in all 50 states and most U.S. territories, including the Virgin Islands, Guam, and Puerto Rico.  

I’m a manufacturer or patient support program administrator interested in TheraCom’s services for my patients.  How do I get in touch with TheraCom or AmerisourceBergen?  Thank you for considering us!  Please click here to enter your information so that we can connect you with the right resources and solutions.   Our Global Pharma Services team appreciate the opportunity to connect and address your needs.  This of course includes discussing TheraCom’s pharmacy services. 

Why is my prescription at TheraCom?  
TheraCom is a closed-door pharmacy that specializes in dispensing Free Goods prescriptions. We coordinate with patient support programs to help dispense prescriptions that are free of charge for eligible patients.  Often these medications are unique, and most are considered Specialty Medications.  

Why can’t I use my local pharmacy to fill my prescription? 
Local pharmacies across the country are an excellent resource for their communities, at TheraCom we understand the great work they do all day, every day.  TheraCom coordinates directly with manufacturers and patient assistance/support programs to coordinate the pharmacy services as part of that program. 

My medication is refrigerated, can you still ship it to me?  
Yes.  Our pharmacy ships thousands of refrigerated medications throughout the entire United States.   We package our shipments in shipping coolers which have been validated by a 3rd party ISTA-certified lab to maintain temperatures appropriate for the specific medication we ship.   If you are concerned about the condition of the medication you have received, please call our pharmacy.  Our licensed pharmacists are happy to speak to you to help troubleshoot any situation.   

How will I receive my medication?  
TheraCom ships all prescriptions via carrier delivery Monday-Friday. Our discreet packaging is designed to maintain the integrity of your medication and allows for safe transport from our facility to its destination. Our packaging is tamper-resistant so you can rest easy knowing your medication has been delivered securely.  For refrigerated medications, we will ship your medication in special packaging to keep it cool during transport.  We ask that you promptly remove your medication from its packaging and place it in the refrigerator if this is the case. 

I won’t be home to accept my delivery- can I ship my package to an alternate address? 
Yes, you may request your medication be delivered to an alternate location. However, there may be specific considerations limiting our ability to ship to certain types of locations.  For example, shipping your medication to another pharmacy may be prohibited in certain situations.   Or if your medication is administered at your healthcare provider’s office, we may be required to ship to that office. 

How do I check the status of my prescription or delivery?  
Our team of Pharmacy Care Coordinators is available Monday-Friday 8 am – 8 pm EST to help with any questions you may have about the status of your prescription or delivery. Simply dial 877-654-7812, follow the prompts, and a member of our team will be happy to assist you.  

How long will it take for my medication to be delivered/shipped to me? 
All deliveries are made on a case-by-case basis and generally take 1-2 business days to arrive.  

How do I pay for my prescription? 
TheraCom does not charge patients.  However, the foundation or patient support program for which you were approved may have terms associated with your continued enrollment in their program. 

What happens if there is a delay with my shipment?  
While not common, delivery delays are a possibility we have a plan for. At TheraCom, we take a proactive approach to ensure unexpected delays do not impact your treatment. Our team of Pharmacy Care Coordinators reviews communications of delivery delays from our carriers every weekday. If you learn first of a delay, our team is available Monday-Friday from 8 am – 8 pm EST to assist you in troubleshooting. They will secure an alternate delivery date and provide you with tracking information.  Simply dial 877-654-7812, follow the prompts, and a member of our team will be happy to assist you.   

Can I come to pick up my prescription, instead of having it shipped to me? 
Sorry, you cannot pick up your prescription directly from TheraCom.  TheraCom is a closed-door pharmacy, located in Brooks KY.  We ship prescriptions throughout the entire United States and most US territories but we cannot dispense medication directly to patients onsite at our facility. 

Will my medication be substituted by the pharmacy?  
Answer: Any substitution that occurs at TheraCom will be in accordance with state and federal laws.   The specific patient assistance program, you are enrolled in, may also have rules requiring or preventing substitution.  With that said, if you have any questions about your medication, please do not hesitate to call us!  One of our licensed pharmacists would be happy to chat with you about your prescription, before or after you receive it. 

How can I send you my other prescriptions?  
Theracom only supports a small number of patient assistance and patient support programs.  If you need financial assistance or Free Goods support for other medications, reach out to the pharmaceutical manufacturer of that medication.   These manufacturers will likely be able to direct you to resources available for their specific medication.  

Can I transfer all my prescriptions to TheraCom?  
Theracom only supports a small number of patient assistance and patient support programs.  If you need financial assistance or Free Goods support for other medications, reach out to the pharmaceutical manufacturer of that medication.   These manufacturers will likely be able to direct you to resources available for their specific medication.    

I normally receive 90-day prescriptions from my local pharmacy, why is my shipment only for a 30-day supply?  
At TheraCom we understand that there are benefits to getting 90-day supply prescriptions but unfortunately not all the medications we dispense are eligible for 90-day supplies. We partner with various manufacturers and dispense medications on behalf of their patient assistance programs and some of these programs may only support 30-day supplies.  

How do I contact a pharmacist with questions or concerns about my medication?  
Our team of expert pharmacists are available for any questions or concerns you may have about your medication.  We are available Monday-Friday from 8am-8pm EST at 877-654-7812.   Our pharmacy offers an after-hours call service for urgent issues at the same phone number.  

How can I get more medication or refill my prescription? 
To request a prescription refill, please call TheraCom at the number listed in the lower right corner of your prescription label. An example is pictured below.  This number will connect you with the TheraCom team members responsible for assisting with your specific medication. However, we’re also available by calling 877-654-7812. (Not all medications may be available for refill through your patient support program)

My address changed. How do I update it? 
Anytime your delivery needs updating, please give us a call and speak to one of our team members.  We’re available Monday-Friday from 8am-8pm EST.  The number on your prescription label is the best number to connect with a team member associated with your specific medication.  However, our pharmacy is also available by calling 877-654-7812.  

Does TheraCom need to know what other medications I take or what allergies I have? 
Yes.  Please keep us informed of your medications and allergies.   Our pharmacist team uses this information to ensure there are no drug interactions or contraindications with the medications we provide to you.  The number on your prescription label is the best number to connect you to a pharmacy team member associated with your specific medication.  However, we’re also available by calling 877-654-7812.