TheraCom Pharmacy
We believe the last thing a patient should have to worry about is access to therapy.
That is why we offer a variety of solutions, programs, and services to help overcome financial burdens associated with medications. An important part of those solutions is our free goods dispensing pharmacy, TheraCom.
That is why we offer a variety of solutions, programs, and services to help overcome financial burdens associated with medications. An important part of those solutions is our free goods dispensing pharmacy, TheraCom.
What is TheraCom Pharmacy?
TheraCom Pharmacy is a full-service, mail-order, specialty pharmacy. Our pharmacy exclusively supports patient assistance and patient support programs. These programs provide medication at no charge to patients who meet the predefined program criteria. Our team is proud to provide these pharmacy services and critical medications to patients who qualified for these programs. TheraCom only provides free drug for programs that we are contracted to support.
Theracom Pharmacy is dedicated to providing patients with an effortless and compassionate path to therapy. Our focus on customer service and training ensures an exceptional pharmacy experience from our first interaction.
Theracom Pharmacy is dedicated to providing patients with an effortless and compassionate path to therapy. Our focus on customer service and training ensures an exceptional pharmacy experience from our first interaction.
Breadth of Services
- Licensed in all 50 states and most US territories
- Support 25+ disease states
- Over 1 million prescriptions dispensed yearly
- >100 Free Goods programs (including but not limited to PAP, Voucher, QuickStart, Bridge, Replacement, Dose modification)
TheraCom is dedicated to providing our patients with an exceptional pharmacy experience. While we are always working to improve, we are also proud of how our performance compares to industry standards.
95%
Of calls answered in 30 seconds
<2-3 hour>
New Patient turn-around time
1 BD
Issue resolution turn-around time
Industry Standards*
- 88%: 30-second response rate
- 4.5 days: New prescription turn-around time: 4.5 business days
- 1.5 business days: Issue Turn Around Time
*Standards according to the mean reported 2022 Specialty Pharmacy Aggregate Summary Performance Report by URAC.
Find the full report here: 2022_URAC_Specialty-Pharmacy_Aggregate-Summary-Report.pdf
New Patient Journey
Accreditation Commission for Health Care (ACHC)
TheraCom Pharmacy is accredited through the Accreditation Commission for Health Care (ACHC) for pharmacy services. This accreditation reflects our dedication and commitment to exceptional standards of performance and patient care. ACHC is a non-profit organization that has stood as a symbol of quality and excellence since 1986.
Patient Feedback
“Thank you for offering this medication’s program. It has been a blessing to me and my family. I have received it at a time in my life that we have appreciated it. Thank you!”
“I give you my heartfelt thanks for your generous gift of life for me, by providing me with my medication. It is deeply appreciated! Thank you from the bottom of my heart.”
“I would like to thank your company and all who made this assistance happen. You have made it possible for me to continue my ability to fight against my MS symptoms and remain healthier and hopefully extend my life.”
“I would like very much to thank everyone who was able to get us this help. We will never forget the generosity and will forever be grateful. “
“Just a note to let you know how you helped me so much when you sent me my medication, you let me continue to take my medicine at this time.”
“I give you my heartfelt thanks for your generous gift of life for me, by providing me with my medication. It is deeply appreciated! Thank you from the bottom of my heart.”
“I would like to thank your company and all who made this assistance happen. You have made it possible for me to continue my ability to fight against my MS symptoms and remain healthier and hopefully extend my life.”
“I would like very much to thank everyone who was able to get us this help. We will never forget the generosity and will forever be grateful. “
“Just a note to let you know how you helped me so much when you sent me my medication, you let me continue to take my medicine at this time.”
Prescriber Resources
Contact information for the Pharmacy and e-scribe directory information.
TheraCom
345 International Blvd Ste 200
Brooks, KY 40109
NCPDP/NABP: 1833549
NPI: 1992044705
Phone Number: (877) 654-7812
Fax Number: (844) 773-1422
Our pharmacy can accept prescriptions via e-Script, facsimile, or verbally by speaking with one of our pharmacists. Some states may require e-Script or a state-specific prescription form. Please include these specifics if your state requires.
TheraCom
345 International Blvd Ste 200
Brooks, KY 40109
NCPDP/NABP: 1833549
NPI: 1992044705
Phone Number: (877) 654-7812
Fax Number: (844) 773-1422
Our pharmacy can accept prescriptions via e-Script, facsimile, or verbally by speaking with one of our pharmacists. Some states may require e-Script or a state-specific prescription form. Please include these specifics if your state requires.
Additional documents
- Patient Rights and Responsibilities
- Notice of Privacy Practices
- Texting Terms and Conditions
Contact us
Location: TheraCom
345 International Blvd Ste 200
Brooks, KY 40109
Hours of operation: Monday through Friday
8am to 8pm EST
Phone Number: (877) 654-7812
On-call services are available for emergency after-hours assistance
345 International Blvd Ste 200
Brooks, KY 40109
Hours of operation: Monday through Friday
8am to 8pm EST
Phone Number: (877) 654-7812
On-call services are available for emergency after-hours assistance