Pharmacy Navigators improve patient care and pharmacy revenue
In 2020, a growing health system in the midwestern Unites States needed support to expand its pharmacy services to its ambulatory clinics. Its multiple mature pharmacies were routinely serving employees and discharged hospital patients from their high-volume facilities.
The challenge
The health system sought help with managing direct patient care for its ambulatory patients, including focused support for diabetic patients, one of its largest patient populations.
The solution
After a strategic analysis of the health system’s needs and capabilities, AmerisourceBergen’s pharmacy solutions team developed and implemented a plan to improve patient care and increase pharmacy revenue by placing four in-clinic pharmacists to serve as Pharmacy Navigators.
The result
This health system achieved significant improvements in prescription internalization and revenue growth with help from these Pharmacy Navigators, including:
- Medication optimization
- Clinical education
- Access, affordability, and adherence support
- Quality measure-focused activities
- Serving as a “physician extender” where appropriate
Enhanced diabetes care
Custom solutions for better patient care and revenue enhancement
AmerisourceBergen’s pharmacy solutions team can create a customized Pharmacy Navigator plan to help your health system achieve better outcomes for your patients and your balance sheets. For more information about this program, please contact your AmerisourceBergen representative.
1. Average of 3 months, adjudicated gross margin from pharmacy claims with a supported sublocation tag
2. Encounter billing / payment data reported from EMR, averaged for the trailing 3 months (Oct-Dec 2021)
3. Average 2021 YTD monthly patient savings secured by liaison from manufacturer or foundation assistance
4. Captured gross margin minus the “fully-loaded” cost of the supporting resource (salary + benefits + program management fees)