Information for providers impacted by the Change Healthcare outage
Prioritizing the stability of the healthcare ecosystem
If your practice was affected by the recent Change Healthcare event, please take a moment to complete this brief questionnaire.
Change Healthcare experienced a system outage on February 21, 2024. In an effort to support impacted providers and minimize disruption to patient care, this resource center brings together the latest developments and updates directly from Change Healthcare, Optum and UnitedHealth Group (UHG), along with government entities such as the U.S. Department of Health and Human Services (HHS).
Updates from UnitedHealth Group (UHG)
Restoration timeline and the latest information regarding Change Healthcare systems
Change Healthcare/Optum Payment Disruption (CHOPD) accelerated payments to Part A providers and advance payments to Part B suppliers
Optum launches Temporary
Funding Assistance Program
For provider organizations impacted by that payer system outage, Optum has established a temporary funding assistance support program to help with short-term cash flow needs. You can apply and find detailed FAQs on the program by clicking here.
An Optum Pay account is required. You should use your existing account if you have one. If you do not have an account, you must sign-up to access.
Elevate Provider Network and Accelerate Specialty Network updates
As of March 7, 2024, per communications from Change Healthcare / United Health Group, Change Healthcare has begun to enable some services, including RxConnect (switch services). The InSite connection to Change Healthcare has not yet been restored. We will provide updates when available. Once the InSite connection to Change Healthcare has been restored, all claims processed through Change Healthcare (from the date your pharmacy restarted services and forward) will be submitted.
There may be additional processes needed by pharmacy system vendors to configure and reconnect to services. Change Healthcare has stated that they are working directly with system vendors on these processes. We do not have the timeline for each pharmacy system vendor to reconnect to services, but will share information as updates become available. Alternately, the pharmacy system vendor may contact its pharmacy customers directly.
If you have questions about the timing and process of how your pharmacy will be reconnected to Change Healthcare, please reach out to your pharmacy system management vendor.
We are in close communication with Change Healthcare. Elevate Provider Network and Accelerate Provider Network members can expect communications on this matter as we receive updates. For further questions, please contact the Elevate Provider Network or Accelerate Specialty Network support desks.
