Good Neighbor Pharmacy Receives "Highest in Customer Satisfaction with Chain Drug Store Pharmacies” from J.D. Power 

September 6, 2019

VALLEY FORGE, Pa. - Today, Good Neighbor Pharmacy – a national independent pharmacy network offered through AmerisourceBergen – announced that it has been ranked “Highest in Customer Satisfaction with Chain Drug Store Pharmacies” in the J.D. Power 2019 U.S.Pharmacy Study. This marks the eighth time that Good Neighbor Pharmacy has earned the achievement in the last 10 years.

“The study confirms what we know to be true about healthcare today: patients trust the care they receive at their local, independent community pharmacy and value them as a one-of-a-kind healthcare destination,” said Brian Nightengale, President, Good Neighbor Pharmacy and SVP, Community & Specialty Pharmacy, AmerisourceBergen. “As the pharmacist’s role in patient care grows, it’s critical that they work to deepen relationships and better communicate with their patients. At AmerisourceBergen and Good Neighbor Pharmacy, we develop tools and programs that allow independent pharmacists to share their unique stories while spending the most possible time providing care.”

This year, Good Neighbor Pharmacy ranked the highest in overall satisfaction among chain drug store pharmacies. Good Neighbor Pharmacy received a score of 914 while the average was 842. Additionally, Good Neighbor Pharmacy ranked highest in five factors: Prescription Ordering and Filling Process; Pharmacist; Non-Pharmacist Staff; Cost Competitiveness; and Store.

The customer service recognition follows AmerisourceBergen’s recent unveiling of new tools that help pharmacies connect with customers in new and meaningful ways. These tools include medication adherence support, a market analysis report and expanded digital marketing services. The resources offer pharmacists solutions that fit within their existing workflows and empower them to establish strong relationships with their customers.
The U.S. Pharmacy Study, now in its eleventh year, measures customer satisfaction with brick-and-mortar and mail order pharmacies. The 2019 study is based on responses from 12,059 pharmacy customers who filled a prescription during the three months prior to the survey period of May-June 2019.

To learn more about Good Neighbor Pharmacy, visit mygnp.com. Learn more about J.D. Power at JDPower.com.

About AmerisourceBergen                  
AmerisourceBergen provides pharmaceutical products, value-driving services and business solutions that improve access to care. Tens of thousands of healthcare providers, veterinary practices and livestock producers trust us as their partner in the pharmaceutical supply chain. Global manufacturers depend on us for services that drive commercial success for their products. Through our daily work — and powered by our 21,000 associates — we are united in our responsibility to create healthier futures. AmerisourceBergen is ranked #10 on the Fortune 500, with more than $160 billion in annual revenue. The company is headquartered in Valley Forge, Pa. and has a presence in 50+ countries. Learn more at amerisourcebergen.com.