Infographic: Patient support program enrollment process comparison

Enrollment is the first key step providers take to get patients access to a patient support program (PSP). However, the enrollment process is the source of several challenges that limit the utilization and efficacy of PSPs. 

“Enrollment is such a critical part of the process. As we look at program challenges — including program operations, missing information, data intake, and the inability to take action with a patient — the root cause is almost always related to the enrollment process,” says Mike Walker, Senior Director of Strategic Partnerships at Cencora. “If we fix enrollment, it will drive efficiency throughout the process and set us up for better patient outcomes.” 

Cencora’s workflow integration solution – Access Network – helps to improve enrollment. It provides an end-to-end digital process that allows biopharma companies to meet providers where they are, within their existing workflows. It allows providers to access and complete the enrollment process in their workflow, delivering significant advantages over the current approach.

Here’s the PSP enrollment process with the current approach, compared to a how it could be done with the workflow integration of Cencora’s Access Network.