Patient Support Services
White Paper: Beyond the Promise of Artificial Intelligence in Electronic Benefit Verification
As pharma continues to evolve toward more personalized therapies, a fast, accurate and complete method for verifying a patient's benefit electronically (eBV) is critical. And artificial intelligence (AI) offers transformational potential so that patients can start life-changing therapies faster than ever.
Nurse Stories: Angela
For Angela, a nurse navigator with Lash Group, every phone call is an opportunity to help a cancer patient, and sometimes solve problems they didn't even know they had.
Scaling Up for Annual Reverification
Executive Q&A: How to make the annual benefits reverification process as smooth as possible for patients and key stakeholders.
Nurse Stories: Amy
How do nurses make a difference when it comes to patient-centric adherence programs? A Lash Group nurse shares how she offers personal support for rare disease patients.
How Patient Support Program Nurses Help Break Down Adherence Barriers
Lash Group's nurse educators offer empathy, experience and expertise to help patients navigate the complexities of today's specialty therapies. Learn how they add critical value to adherence programs.
Case Study: Improving Speed to Therapy With Provider Portals
Innovative therapies make innovative patient services essential. Learn how Lash Group helped one manufacturer improve speed and access to therapy with an electronic provider portal for benefit verification and prior authorization.
Uncommon Commonalities: A Patient-Centric Strategy for Improving Medication Adherence
What are the elements of innovative, effective medication adherence programs -- and how do they address the underlying causes of non-adherence?
How Digital Innovation Drives Improved Market Access Strategies
In this digital age, how can pharmaceutical manufacturers leverage innovative tools to prove their product's value proposition and overcome market access challenges?
Uncommon Commonalities: Applying Behavioral Economics to Medication Adherence
Why do patients struggle with medication adherence even when they know it will help them? In part one of a two-part article series from Lash Group, discover how the most advanced patient support programs use behavioral science to unlock adherence.
Copay Accumulators: Are Your Patients Really at Risk?
Two experts in health economics and patient support team up to offer insight on how manufacturers can prepare for the impact of copay accumulators.
High-Tech Trends: How Patient Adherence and Engagement Solutions Are Evolving
How adherence solutions are evolving -- with some high-tech help. Originally published on FiercePharma.com.
How Tech-Enabled Solutions Impact Adherence
Executive Q&A: The market trends and technology solutions impacting medication adherence today.
Managing the Growing Expansion of Copay Accumulators
Why Accreditation Matters for Patient Support Providers
Why is accreditation important for patient support program providers?
The Power of Patient Activation: eBook
What are the pitfalls of historic approaches to adherence? Learn how leading solutions combine both measurement and engagement for real results.
Preparing Patients for Open Enrollment
Open enrollment for Health Insurance Marketplace plans is here. Do PAP patients know their coverage options?
The Power of Patient Activation: Part Three
How combining the PAM survey with individual care planning can improve patient activation and adherence.
The Power of Patient Activation: Part Two
How leading patient support providers combine measurement with engagement to improve adherence.
Inventory Management Technology as the Hub of a Fully Integrated Specialty Practice Solution: Part Two
Physician practices can leverage integrated inventory management systems to create a more user-friendly experience for patients that improves engagement, increases adherence and facilitates better outcomes.
The Power of Patient Activation: Part One
The evolving needs of the patient and historic approaches to non-adherence.
How Independent Oncology Practices can Increase Referrals
Four tips for generating more referrals from hospital-affiliated physicians.
How Policy Impacts Patient Support
What role does the changing healthcare coverage landscape play in support program demand and design?
Understanding and Addressing Critical Barriers
Patients face a growing number of barriers that can impede medication access and adherence. How can manufacturers help address these hurdles?
Insight Series: Value of Patient Support Programs for Specialty Medications in Canada
Payer Perspectives on the Cost of Copay Programs
Xcenda examines payer tactics for managing commercial copay assistance in a new issue brief.
Recovering the Costs of Uncompensated Care
How hospitals and health systems are leveraging patient assistance programs to ease the financial burden of caring for under- and un-insured patients.
Patient Support Programs: One Size Does Not Fit All
How medication adherence strategies are evolving to meet each individual’s unique needs.
Rethinking Reimbursement and Patient Support Following Medical Innovation
How can manufacturers approach reimbursement and patient support for cell and gene therapies and other medical innovations?
Improving Adherence Through Patient Health Literacy
Community pharmacists can improve adherence and outcomes by identifying health literacy issues and helping patients better understand their options.
Improving Patient Services and Outcomes With Data-Driven Design
How can data-driven service design improve patient support programs and outcomes?
Rethink: The Future of Benefit Verification
What does the future of benefit verification look like for manufacturer patient support programs?
How to Get the Most From Outsourced Service Providers
Four things to keep in mind for patient support partnerships.
Designing Patient-centric Support Programs
Explore what it means to put patients at the center of support program design through this interactive experience drawing perspective from real patients and how they view healthcare.
Understanding the Rare Disease Journey
An interview with Matt George, patient advocate and survivor of paroxysmal nocturnal haemoglobinuria (PNH), a debilitating, rare and life-threatening disorder.
Orphan Drugs: Five Ways to Prove Product Value
Demonstrate the value of rare disease therapies with these five key ways to connect where patients, physicians and payers perceive the most value.
Do's and Don'ts for Orphan Drug Support Programs
The five components manufacturers shouldn't ignore when building orphan drug support programs.
Five Oncology Trends Impacting the Patient Experience
New challenges to oncology product access, optimized clinical outcomes and commercial success, with strategic recommendations for how pharmaceutical manufacturers can support prescribers and patients through the continuum of cancer care.
Patient-Centric Product Commercialization: Part Three
Designing support programs that are truly patient-centric and overcoming obstacles along the way.
Patient-Centric Product Commercialization: Part Two
Mapping the patient journey and building support programs that address the three biggest hurdles patients face.
Patient-Centric Product Commercialization: Part One
How can manufacturers turn patient-centricity from buzzword into reality?
The Future of Patient Assistance Programs in Canada
As global manufacturers of specialty pharmaceuticals look to enter the Canadian market, it is important to understand the Canadian healthcare landscape with the provision of patient support services being an important consideration.